Question 1

Do you send credits directly to the insured?

Accepted Answer

No our agreement is with our agents & therefore, all credits & payments owed are sent to the party from whom they were received in our agency (typically our agent/broker or the finance company).

Question 2

Why doesn't my invoice match my quote?

Accepted Answer

The quote is for the gross total amount owed while the invoice reflects the net amount due as we allow our agents to retain their commission up front.

Question 3

What is my commission based on?

Accepted Answer

The commission an agent receives is based on the premium amount only. Not including taxes & fees. Commission rate should be noted on the quote; however, if you have any questions feel free to contact your underwriter.

Question 4

Do you accept insured's checks?

Accepted Answer

No. Insured checks are to be made to the agent/broker and the agent/broker is responsible for payment to our office with an agency check.

Question 5

Do you accept mortgagee checks?

Accepted Answer

Yes, the mortgagee may send payment directly to us. We ask that they advise the agent when they send payment as the agent is the one responsible for payment & they need to know where the funds are coming from. It is the agent’s responsibility to request any payments from the mortgage company.

Question 6

Who is responsible for requesting payment from a mortgage company to pay on a homeowner’s policy?

Accepted Answer

It is the agents responsibility to ensure that the mortgage company knows how much and where to send payment. The agent should use the gross numbers on the binder that is provided to ensure that they are paid the commission owed on the account. The invoice produced by Chris-Leef only has the net amount due by the agent to Chris-Leef, and does not include the agent’s commission.

Question 7

Who do I issue the down payment check to on financed accounts?

Accepted Answer

Down payments are sent to our office. The agent/broker retains their commission portion, issuing us a check for the remaining portion.

Question 8

Do you accept payment over the phone?

Accepted Answer

No, we don’t have a check by phone option at this time. Click: https://www.chris-leef.com/payment-options to read more about our payment options of policies.

Question 9

Do you accept credit cards?

Accepted Answer

Yes, through our agent portal The Grove, we are able to accept credit card payments for a small fee OR we can accept ACH payments with no additional fees . To gain access to the agent portal please send an email to mprendergast@chris-leef.com.

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